MORPHHAUS
Privacy Policy
Last updated: April 2026
1. Introduction
Welcome to Morphhaus. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.
By using our services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Who We Are
Morphhaus is a premium wellness and beauty studio. Our contact details are:
Email: connect@morphhaus.com.au
Phone/SMS: 0422 497 217
For any privacy-related enquiries, please contact us using the details above.
3. Information We Collect
We may collect the following categories of personal information:
3.1 Information You Provide to Us
- Full name
- Email address
- Phone number
- Appointment and booking details
- Payment information (processed securely through our payment provider)
- Health or wellness preferences relevant to your treatment
- Any correspondence you send us
3.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or search terms
- Device type and operating system
This information is collected using cookies and similar tracking technologies. Please refer to Section 8 for more details.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and manage your bookings and appointments
- To communicate with you about your appointments, including confirmations, reminders, and cancellations
- To process payments and apply our cancellation policy where applicable
- To respond to your enquiries and provide customer support
- To send you promotional offers, news, or updates (with your consent)
- To improve our website, services, and overall client experience
- To comply with legal obligations
We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:
- Service providers: Third-party vendors who assist us in operating our website, booking platform, or payment processing (e.g., scheduling software, payment gateways). These parties are contractually obligated to keep your information confidential.
- Legal compliance: Where required by law, court order, or governmental authority.
- Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
We require all third parties to respect the security of your personal data and treat it in accordance with applicable privacy laws.
6. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations.
Booking and client records are generally retained for a period of 7 years in accordance with Australian business and tax record requirements. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us directly.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise you on return visits and understand how you interact with our site.
Types of cookies we may use:
- Essential cookies: Necessary for the website to function properly.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing cookies: Used to deliver relevant advertisements (if applicable).
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
9. Your Rights
Under applicable Australian privacy law (the Privacy Act 1988 and the Australian Privacy Principles), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate, outdated, or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise any of these rights, please contact us at connect@morphhaus.com.au. We will respond to your request within a reasonable timeframe.
10. Third-Party Links
Our website may contain links to third-party websites or services (such as our booking platform). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external sites you visit, as we have no control over their content or practices.
11. Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the ‘Last updated’ date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
Morphhaus
Email: connect@morphhaus.com.au
Phone/SMS: 0422 497 217
We take privacy complaints seriously and will respond to your enquiry as promptly as possible.
© 2026 Morphhaus. All rights reserved.